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1-677-124-44227 info@your business.com 184 Main Collins Street West V. 8007

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FAQs

What Is Vegan Food?

Vegan food is made without any animal products and by-products. Prominent animal products include things such as meat, eggs and dairy. Less obvious animal products contain ingredients like honey and gelatine. Vegan food usually relies heavily on whole grains and legumes, a lot of fruits and vegetables, and nuts and seeds.

Our raw desserts contain a lot of nuts, seeds and fruits. At the same time, our pizzas feature lots of nuts, whole grains and vegetables.

What Is the Difference Between Vegetarian and Vegan?

Vegetarian food is made without animal products such as meat and seafood but allows for dairy products, eggs and honey. Vegetarian & plant-based lifestyles rely a lot on whole grains and legumes, fruits and vegetables, nuts, and seeds. Vegan food strictly excludes all animal products.

Plant-based Vs. Vegan. What Is the Difference?

Plant-based products are generally vegan. However, a plant-based diet is generally thought of as a ‘casual vegetarian diet’. It is focused on consuming mostly plants, with a minimal amount of animal products.

What Is the Difference Between Plant-based & Wholefoods?

Not all plant-based products are healthy or made with whole foods. Some vegan or plant-based products can be made with refined ingredients and may contain excess salt, oils or sugars, additives and preservatives. A healthy plant-based lifestyle relies on whole or minimally processed vegetables, fruits, nuts, seeds, legumes and wholegrains — anything and everything that is a plant or that grows on a plant. It is often synonymous with a wholefoods lifestyle or also known as a wholefoods plant-based lifestyle.

Is Your Facility Entirely Vegan?

Our production kitchen is HACCP certified and is entirely free from animal products. This means there is no risk of cross-contamination during production processes. None of our products contains traces of animal products such as milk or eggs.

Do Our Products Contain Palm Oil?

Not all vegan products are cruelty-free. Palm oil is a contributor to rainforest deforestation and impacts endangered species.

Our products do not contain palm oil. We use sustainable oils with a smaller environmental footprint, such as extra virgin olive oil and organic coconut oil.

Is Our Chocolate Ethical?

The chocolate industry is one of the most harmful industries, from the growing and harvesting of cacao beans, worker conditions to the use of milk and its global distribution chain. We source organic, fair-trade cacao butter and cacao powder, and we make our own chocolate from scratch. Our vegan chocolate is a more ethical product which protects people and cows.

Are Our Products Organic?

Our products are made with a lot of organic and pesticide-free ingredients such as almonds, cacao butter and powder, maple syrup, coconut oil, chia seeds and more. As part of our HACCP certification, we regularly audit our suppliers to ensure that ingredients maintain their certification standards. Our products are not certified organic.

Are Our Products Gluten-free?

Our desserts are entirely gluten-free, and our pizzas contain gluten. These product lines are put into production on different days and times. Special sanitation measures are taken to ensure we minimise the risk of cross-contamination.

As part of our HACCP certification, we regularly review our practices and processes and test our products in house. Our products are not certified gluten-free.

Do Our Products Contain Sugar?

Our products are made with whole fruits (fresh and dried), maple syrup, coconut blossom nectar and coconut sugar. On request, for custom cakes, we can also use rice malt syrup. Our products do not contain refined sugars or sugar alternatives such as xylitol.

Are Vegan Foods Healthier?

Not all vegan food is healthy or made with whole foods. Some vegan or plant-based products can be made with refined ingredients and may contain excess salt, oils or sugars, additives and preservatives.

A healthy plant-based lifestyle relies on whole or minimally processed vegetables, fruits, nuts, seeds, legumes and wholegrains — anything and everything that is a plant or that grows on a plant. It is often synonymous with a wholefoods lifestyle or also known as a wholefoods plant-based lifestyle.

Eating mostly wholefood, vegan meals and less processed foods means:

  • More vitamins
  • Minerals
  • More fibre
  • More antioxidants
  • More phytonutrients

So yes! For those without intolerances or allergies to the foods listed above, it is better for us.

Long-standing communities worldwide, with the oldest, healthy living populations, have shown results over a long period.
Eating more plant-based meals does not necessarily mean following an exclusive vegan or vegetarian lifestyle to reap the benefits. It merely means that the more whole food plant-based meals we eat, the greater the quantity and variety of nutrients we ingest so that our bodies have the opportunity to function at their best.

Are Your Products and Recipes Healthy?

Wholefood, vegan diets can be healthy and nutritionally balanced for most people and most ages, supplying almost all essential nutrients.

This can also depend on individual circumstances, lifestyle and other underlying conditions. Our products, recipes and articles should not be used as a substitute for direct medical advice from your GP, nutritionist or dietitian.

What Areas Do You Deliver to?

We offer delivery for some of our products, such as wedding cakes, within 15km from our production kitchen. We are working hard to make delivery available more widely throughout the Perth metro for all our products. Click here to discover a list of venues that also stock some of our most popular products.

When Will My Order Be Delivered?

We will book your order on the day specified in your notes at checkout, between 8 am and 3 pm. You will receive an email confirmation when you place your order and once again when we lock in your delivery. While we will make all efforts to ensure you receive your order in due time and early in the day, we cannot guarantee a fixed delivery time. Weddings and wedding cakes are an exception.

I’ve Lost My Confirmation Email / I Didn’t Receive a Confirmation Email.

Please check your junk mail folder to make sure the email hasn’t landed in there by mistake. If you cannot find the email or have lost it, please get in touch with us at hello@chriskitchen.com.au, and we’ll be happy to help.

Can I Change My Order After I Have Placed It?

Changes are permissible to order up to 48 hours prior to the scheduled pick up or delivery time, within the same purchase price or specifications. Chrisʼ Kitchen cannot guarantee that alternative flavours will be available.

All changes must be submitted in writing to hello@chriskitchen.com.au. Unfortunately, you cannot amend your order within 48 hours of your scheduled pick up or delivery. Please read our Terms & Conditions.
If you have a query regarding your order, please contact us at hello@chriskitchen.com.au, and we will be able to help from there.

Can I Cancel My Order?

Cancellations will be accepted up to 48 hours prior to the scheduled pick up or delivery time. No refunds will be provided for orders that are cancelled with less than 48 hoursʼ notice. All cancellation refunds are subject to a 5% fee to cover costs incurred by the initiation of an order. All cancellations must be submitted in writing to hello@chriskitchen.com.au.

Can I Return My Order and Get a Refund?

Refunds will not be issued for any reason other than order cancellation with at least 48 hoursʼ notice. As we work with food, we cannot accept returns, and we are not responsible for damage that may occur to an order after pick up or delivery.

If an order is not picked up on the scheduled pick up day, we will not be able to issue a refund.

We are committed to high quality and exceptional customer service, and we hope you love our products. For any reason; If you are not happy with our products, we encourage you to write to us at hello@chriskitchen.com.au. Complaints will be effectively assessed and responded to within 14 days.

I Received an Incorrect or Damaged Product.

For incorrect or arrived damaged orders, please advise our staff on the spot and contact us within 24 hours at hello@chriskitchen.com.au. We will refund or replace goods within five working days. Please keep the products in their original packaging.

We want you to be 100% satisfied with your purchase, and we pride ourselves on the quality of the products. If a refund is deemed applicable due to an error on our part, Chrisʼs Kitchen will refund within five working days.

I Have a Question About a Product or Delivery

We’d love to help. Please send an email to us at hello@christkitchen.com.au.

Are Your Vegan Products Sustainable?

At Chris’ Kitchen, we are committed to making vegan foods that are healthy and nourishing; however, our physical health is not the only type of health we believe in. We also value the health of our employees and that of our planet. With that in mind, we strive to make choices which minimise our impact on the environment, from sourcing more ethical and sustainable ingredients to minimising our carbon footprint and choosing the right packaging. There are a lot of complexities, regulations and challenges involved when bringing food products to market in a food-safe, sustainable way and with a low footprint.

Sustainability in Our Production

We use only vegan ingredients in our products, and plant crops have a significantly smaller environmental footprint than animal products and components. Plant crops are less polluting to air, water and soils, and they are less dependent on our natural resources such as agricultural land or forest. We believe that choosing to consume vegan products is the single most important thing we can do as individuals to lessen the impact on our planet.

Is Your Packaging Sustainable?

We always try to make the most sustainable decisions with regards to packaging our products. This is a tricky area in the food industry.

Current commercially available materials which are compliant with our storage and temperature requirements and with Australian food regulations are, of course, available. But they are lagging behind our desire for them to be 100% recyclable.

The role of packaging in the food industry is to protect food, keep it safe and ensure shelf-life stability. The entirety of our wholesale supply of ready to eat products is done predominantly in fully recyclable paper-based packaging. Choosing the right retail materials is especially crucial for refrigerated and frozen products as a lot of the compostable or recyclable commercial options are not temperature stable for more than a couple of days. We strive to ensure that our products retain their quality and make it to your homes safely and that we do not add to the issue of food wastage.

Balancing packaging and food waste wrong can harms the environment. We would otherwise have wasted all the ingredients and the production resources they involved, the energy involved in making and delivering our products, as well as the packaging itself.

If food waste was a country, it would be the third-largest emitter of greenhouse gases. We look forward to having better sustainable packaging which meets all criterias.

How Do You Currently Package Your Cakes?

Our wholesale supply of ready to eat cakes is done in entirely recyclable paper-based packaging.

The packaging of our retail supply of ready to eat cakes comprises:

  • Inner tray made from 100% recyclable paper
  • Inner sleeve made from 100% recyclable paper
  • Outer bag made from a thin layer of safe food plastic that is cold temperature suitable, which isn’t currently recyclable
  • Outer labels made from recycled and recyclable paper, printed with plant-based dyes

How Do You Currently Package Your Pizzas?

The packaging of our bake-at-home frozen pizzas comprises:

  • An inner bag that is specially designed for extended shelf life vacuum sealed, and the products are frozen. This is currently not recyclable.
  • The outer sleeve is made from entirely recyclable paper and is printed with plant-based dyes.

Are You Planning to Become More Sustainable?

Yes, no question about it. We are always on the lookout for better packaging options to prevent food waste and minimise our environmental footprint. We would love to maximise the amount of recyclable packaging in our products, and we are committed to trying different packaging options as they become commercially available.

As you will appreciate, we are a small business. Our capabilities are limited; we cannot create the solutions ourselves, but we would love to be early adopters of any available innovations.

If you work for or with packaging companies or industry experts and can help us achieve better sustainability targets, please get in touch at chris@chriskitchen.com.au.

Have your cake and eat it.

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