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1-677-124-44227 info@your business.com 184 Main Collins Street West V. 8007

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Terms and Conditions

Cake & Dessert Platter Order Policy

Ordering

Cake and dessert platter orders are best placed with at least 5 business daysʼ notice. Customers who wish to place an order for pickup within 24 hours may visit our Deli to inquire about availability. Every effort will be made to complete all orders, however Chrisʼ Kitchen cannot guarantee this. All orders require full payment prior to collection or delivery day.

Cancellations

Cancellations will be accepted up to 48 hours prior to the scheduled pick up or delivery time. No refunds will be provided for orders that are cancelled with less than 48 hoursʼ notice. All cancellation refunds are subject to a 5% fee to cover costs incurred by the initiation of an order. All cancellations must be submitted in writing to hello@chriskitchen.com.au.

Order Changes

Changes are permissible to an order up to 48 hours prior to the scheduled pick up or delivery time. Chrisʼ Kitchen cannot guarantee that alternative flavours will be available. All changes must be submitted in writing to hello@chriskitchen.com.au.

Refunds

Refunds will not be issued for any reason, other than order cancellation with at least 48 hoursʼ notice. Chrisʼ Kitchen is not responsible for damage that may occur to an order after pickup or delivery. If an order is not picked up or cannot be delivered, Chrisʼ Kitchen will make every attempt to contact the customer.

Customer Dissatisfaction

Chrisʼ Kitchen is committed to high quality and exceptional customer service. We encourage customers to write to us at hello@chriskitchen.com.au should they wish to provide us with feedback. Complaints will be effectively assessed and responded to within 14 days.

Artistic License Disclaimer

Customers may request particular decorative specifications; however all cakes are subject to the artistic expression of Chrisʼ Kitchen. Cakes and custom desserts are handmade and unique using local and seasonal ingredients. From time to time ingredients might be substituted for the closest/seasonal alternative and garnishes might be different.

Booking Into an Event or Class

Chrisʼ Kitchen reserves the right to alter or cancel an event or cooking class, giving participants due notice. In such cases, customers will be refunded in full for the costs of the services paid, bookings, cancellations.

Transfers and Refunds

All bookings for events and cooking classes are made on a first come first served basis. Bookings are considered ‘confirmedʼ once full payment has been made and customers receive the payment confirmation email. Chrisʼ Kitchen does not take tentative bookings and does not send additional written confirmation of bookings.

If only a partial payment is made towards securing a seat in a Chrisʼ Kitchen event or cooking class, we will send a written notice as soon as we are made aware of the situation and we will clearly state any amounts still owed. Seats will not be confirmed and attendance is not ensured unless full payment has been made.

Cancellations can be made and a full refund issued, no latter than ten (10) days prior to the event or cooking class. If you need to proceed with a cancellation, please write to us at hello@chriskitchen.com.au.

Cancellations made during the ten (10) days leading to the event or cooking class are non-refundable. Should you be unable to attend an event or class, you may be able to nominate someone to attend in your place. You must send us a written notice if this occurs no latter than two (2) days prior to the event or cooking class.

Bookings cannot be transferred to another event or cooking class.

Attending a Class, Clothing and Footwear

To ensure that our events and classes run smoothly, please show up on time. We kindly ask that you arrive no earlier than 15 minutes before the event or class, as we will be preparing for the event or class until this time. For Health & Safety considerations, we require that all participants in our cooking classes wear closed shoes and no loose articles of clothing. Individuals wearing shorts, thongs, open-toed shoes, sandals or high heals will not be allowed to participate in a class.

Alcohol Consumption

The consumption of alcoholic beverages is not permitted before or during any of our events or cooking classes. For the safety of the individual and others, persons deemed by our staff to be intoxicated will not be allowed to participate in the event or cooking class if we feel they may cause harm to themselves or anyone else attending.

Wellness Advice

Any wellness advice given during our events or cooking classes should be used
as a guide only. You should always discuss your needs with your medical practitioner before taking on any new health regime.

Menu Changes

We use local produce and seasonal produce. From time to time we may substitute ingredients for the closest local/seasonal alternative if they are unavailable to us.

Dietary Requirements

Please inform us in writing at hello@chriskitchen.com.au of any allergies or dietary requirements, no latter than three (3) days prior to an event or cooking class. We will do our best to accommodate any individual needs and requirements, but we cannot guarantee alternatives or substitute ingredients beyond what is denoted in the event menu or class schedule.

Other Terms and Conditions

Release of liability. When participating in a Chrisʼ Kitchen event or class, whereby the participant will be around or using sharp and potentially dangerous tools suitable to a kitchen environment, the participant releases, indemnifies and excludes Chrisʼ Kitchen and its staff and volunteers from any and all liability of any kind for any damage or injury incurred while attending. The participant understands these terms and conditions and accepts the inherent risks of a kitchen environment when they make a full payment for a scheduled event or cooking class.

Chrisʼ Kitchen will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise left in the venue prior to, during or after an event or cooking class. Chrisʼ Kitchen is not responsible for the loss or damage of personal items in any form. If a participant does happen to leave an item in the venue, the participant has thirty (30) days to retrieve the item otherwise Chrisʼ Kitchen will donate it to charity. Please write to us at hello@chriskitchen.com.au to organize the collection.

The participant may be held financially responsible for any damage to or loss of Chrisʼ Kitchen property during the event or cooking class. The cost of repairing any damage to walls, doors or other parts of the property as a result of inappropriate conduct will be charged to the participant.

Have your cake and eat it.

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